Request Dramm Consumer Product Support

This form will time out and show an error if it is not filled out and submitted within 15 minutes.

If you get an error, it will ask you to refresh/reload the page and try again.

If you have a hard time attaching images, submit the form with your details, then email the images to custservice(at)dramm(dot)com.

"*" indicates required fields

Name*

First Last

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Email*

Phone*

Product Name*

You should be able to find the product name on the product or receipt of purchase. If unavailable, provide a description and upload an image.

Model Number or UPC

This can also be found on the product or the receipt. If a UPC is unavailable, a photo will work. You can upload one below.

Worth 1,000 Words! – Send us a photograph.

Please include a photo of the product and it's damage. The inclusion of a photograph will expedite your request by helping us identify the problem. If possible, please upload a close-up photo detailing the malfunction. You can upload a maximum of 3 photos in these four formats: jpg, gif, png, and pdf. Maximum file size is 32 MB. If you get an error when attaching a photo, try re-saving your image at a smaller size and/or lower quality. If you are having problems uploading a photo, you can submit this form without one.

Drop files here or

Accepted file types: jpeg, jpg, gif, png, pdf, heic, webp, Max. file size: 32 MB, Max. files: 3.

Please describe your problem*

Please be specific. Your comments will not only help us understand your specific problem, but will help us refine the product in the future.